Terms & Conditions: Bastion Hotel Utrecht

Note:

  1. Room rates include Breakfast
  2. Room rates free WiFi
  3. Room rates are including actual tax, tourist tax and -fees and service charge
  4. Rates quoted will be charged to you by the hotel 

General Terms and Conditions Bastion hotel

  1. Payment Policy

·         Reservations are subject to room availability

.        30 days before arrival you will receive a payment link for the full non refundable charge of your reservation. Payment have to be done in 48 hours after you received the payment link.

  1. Cancellation Policy

·         For individual reservation, guest to pay direct to hotel with credit card guarantee of one night room charge. 

·         Room Cancellation 30 days prior to arrival date, there is no penalty charge.

·         Room Cancellation between arrival date and 30 days prior to arrival, a penalty of equivalent to one 100% non refundable room charge will apply  

·         No show policy 

·         No show means failure to arrive at hotel on the day booked for arrival.

·         Hotel to hold reservation until 24.00 hrs. of the day booked for arrival. For late night arrival with arrival flight information given to hotel, room will be kept three (3) hours after flight landing time.

·         If guest has not informed hotel of the change on arrival date or arrival time, hotel can release booking and apply 100% room charge penalty.

·         If guest arrives at a subsequent date, then guest will not be refunded for the date between scheduled and actual arrival